The time scales of delivery are indicative and not a guaranteed time frame. We cannot be held responsible for delays to your delivery which relate, either directly or indirectly, to issues caused or associated with our chosen delivery partner. As such we are unable to offer refunds or compensation for such delays.
All orders are dispatched by our chosen couriers. Orders placed before 5pm will be dispatched on the same day. Orders placed after 5pm on a Friday will be dispatched on the Monday after (unless it’s a bank holiday, then it will be the Tuesday). All Express orders have to be ordered before 2pm. This does not apply for collections.
We cannot be held liable if You select an incorrect delivery method.
We will not be held liable if a UK delivery method is chosen and a non UK address is entered.
We cannot be held liable for an incorrect shipping address being entered at the time of order. If we believe an address has been incorrectly entered, then an attempt will be made to contact you. If we are unsuccessful, then we reserve the right to wait until you contact us in relation to your order.
Lost items are not deemed lost by couriers until 14 days after posting. We are in no way responsible for any lost items. Any replacements for lost items will be produced and dispatched at our discretion.
We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.
Whilst every attempt is made to ensure the fastest possible dispatch of goods, the Company cannot guarantee any specific time period for the entire transaction. The Company cannot accept responsibility for delays or errors caused by the postal system or third party carriers for which it has no control.
📧 Email and SMS Marketing
We like to communicate with our customers. Depending on your marketing preferences, we may use your personal data to send you marketing messages by email and SMS. These messages may be tailored to you, based on your website behaviour or purchase activity, and other information we hold about you.
If you wish to no longer receive marketing communications from us, you can change your preferences at any time by contacting us or clicking on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with transactional messages from time to time, for example, order and delivery information, and information about your legal rights.
❌ Show Plates
Plates supplied by the company ( GD PLATES ) that are Show Registration Plates which are made and supplied for “off road” use only, car shows exhibitions, private land etc, where the law does not apply. Due to the strict restrictions of trade given by the UKs ‘DVLA’ all plates, including legal style layout or full design control are sold to the Purchaser on the basis of being for show use only and the Purchaser may risk prosecution if the registration plates are used on UK adopted highways.
Please read our No Refund Policy carefully before placing your order.
❗️Customised Products – No Right to Cancel
Section 13 of the Consumer Protection (Distance Selling) Regulations 2000 (Statutory Instrument 200 No.2334) no cancellations are accepted once your order has been placed be that by internet, telephone or through the mail.
Since every number plate we produce is made specifically to your registration and design choices, we cannot accept returns or issue refunds once your order has been placed.
🔒 Legal Requirements Before Manufacture
To legally supply number plates, we require proof of:
- Identity (e.g. driving licence)
- Entitlement to the registration number (e.g. V5C logbook)
Once documentation is submitted and your order is confirmed, your plate is queued for production. At this stage, no changes, cancellations, or refunds can be issued.
⚠️ Errors in Customer Input
Please ensure all details (registration, plate size, finish, etc.) are correct before completing your order. We are not responsible for mistakes entered by the customer at checkout.
If you believe you made an error, contact us immediately. If production hasn’t started, we may be able to assist — but this is not guaranteed.
It is the purchasers responsibility to make sure all selection of spacing on the plate is compliant with relevant regulations.
✅ Faulty or Damaged Goods
If your number plates arrive damaged or with a manufacturing defect, please contact us within 48 hours of delivery, including:
- Clear photos of the plates and packaging
- Your order number and contact details
We will assess the issue and, if confirmed as a production fault, will offer a like-for-like replacement at no extra cost.